TAX FORMS
 
MERCHANDISE RETURN FORM
 

MERCHANDISE RETURNS:

Receipt of Order:

Please inspect your order upon receipt of merchandise. Check your order carefully; small items may be packaged inside of larger items. If there is a discrepancy, call within 48 hours. There will be no claim after this time. 
 

Damaged Items:

All merchandise leaving our store is inspected and in good condition. If you receive a damaged shipment, report the "Damage" to the carrier immediately, preferably before they leave your location. You must then notify our office at 800-231-6876.

On UPS damaged items, hold the parts in the original package for UPS inspection.

If the above procedures are followed, we will ship your replacement parts at no additional charge. If not, the loss will be at your expense.

 

Merchandise Returns:

You must contact our office to get authorization to return any merchandise for any reason. A copy of your original invoice and/or the completed

Merchandise Return Form must be included in your return package to receive credit. Credit will be issued based on inspection and condition of the returned merchandise.

The customer assumes liability for freight on return of merchandise ordered in error. Returned merchandise must be shipped with all transportation charges prepaid. Merchandise returned COD will be refused.

There will be a $15.00 research fee charged if the proper paperwork is not received with the returned merchandise.

We do not refund shipping charges.

 

Restocking Fees:

The customer may return merchandise for a refund or credit of the purchase price. 
 A 15% minimum restocking fee is applied.

The minimum restocking charge may be revised, at our discretion, based on final inspection of the return and the circumstances involved.