**Special Note** Most orders ship by 2 pm. If we are out of stock on a particular item, we will try to notify you as soon as possible. All UPS shipping charges are estimated. Sometimes due to special circumstances an item(s) may be classified as over dimensional,sent without a box (Wheels,mufflers),etc,.incomplete address. We will notify you as soon as possible when this occurs,as UPS has extra handling charges for over dimensional items, sent without a box,incomplete address,etc.
ALEXANDERS OPERATING POLICIES
Receipt of Order:
Please inspect your order on receipt of merchandise. If there is a discrepency, call within 48 hours. There will be no claim after this time. Check your order carefully. Small items may be packaged inside of larger items.
All merchandise leaving our store is inspected, and in good condition. If you receive a damaged shipment,report the "Damage" to the carrier immediately,preferably before they leave your location.You must then notify our office at 1-800-231-6876.On UPS damaged items, hold the part(s) in the original package for UPS inspection. If the above procedures are followed, we will ship your replacement part(s)at no additional charge. if not, the loss will be your expense.
You must contact our office to get authorization to return any merchandise for any reason. A copy of your invoice and/or the Completed Merchandise Return Form that accompanies your shipment must be included in your return package to receive credit. Credit will be issued based on inspection and condition of the returned merchandise. The customer assumes liability for freight on return of merchandise ordered in error.Returned merchandise must be shipped with all transportation charges prepaid. Merchandise returned cod will be refused. There will be a $15.00 research fee charged if the proper paperwork is not received with the return merchandise.We DO NOT refund shipping charges.
The customer may return merchandise for a refund or credit of the purchase price. A 15% minimum restocking fee is applied.The minimum restocking charge may be revised,at our discretion,based on final inspection of the return and the circumstances involved.